Frequently asked questions
Questions before you start
Clear answers for customers, ISP owners and hotspot operators.
What is the Hurstken Networks ISP Platform?
It is a multi-ISP operations platform for managing sites, subscribers, plans, subscriptions, payments, staff, equipment and customer self-service from one workspace.
Do I need to replace my existing MikroTik setup?
No. The platform is designed to link to existing router users and profiles where possible. Router automation is introduced carefully so working configurations do not have to be recreated unnecessarily.
How does the ISP trial work?
New ISP owners verify their email and can activate a 7-day paid trial. The paid subscription amount is shown after the trial begins and is based on active subscribers.
Can each ISP use its own Paystack account?
Yes. Each ISP can connect its own Paystack account for customer payments, while platform subscription payments to Hurstken remain separate.
Can I manage more than one hotspot or site?
Yes. Sites, routers, customers and Admin Wi-Fi access are designed to remain site-aware while still belonging to one ISP organisation.
What can customers do themselves?
The customer portal can show provider, site, plan, subscription and payment status, hotspot credentials, renewals, help content and support information.
Can staff have restricted access?
Yes. ISP Owners retain organisation-level control, while Site Managers can be restricted to assigned sites and relevant operational work.
How is customer and payment data protected?
The platform uses authenticated access, role separation, row-level database policies, server-side privileged operations and private handling of payment secrets. Sensitive payment credentials are not intended to be exposed in customer-facing code.